Leadrealizer Solutions GmbH – Leadrealizer App
Effective: March 2026
These Terms of Service (hereinafter "Terms") govern the use of the mobile application "Leadrealizer" (hereinafter "App") and the related web application and services (hereinafter collectively "Services"), provided by:
Leadrealizer Solutions GmbHIndustriestraße 17050999 CologneGermany
Commercial Register: HRB 120020, Cologne District CourtVAT ID: DE400181258(hereinafter "Provider")
The contractual partner is the natural or legal person who creates a user account (hereinafter "Customer" or "User"). The Services are intended exclusively for business customers (B2B). Use by consumers is not intended.
Any deviating, conflicting, or supplementary terms of the Customer shall not become part of the contract unless the Provider expressly agrees to their applicability in writing.
The Provider makes the Leadrealizer App available to the Customer as Software-as-a-Service (SaaS). The App is a mobile-first Outreach CRM with AI support and includes the following core features:
CRM and Contact Management:
Unified Inbox:
AI Sales Companion ("Leadrealizer AI"):
Action and Task Management:
Analytics and Insights:
Gamification:
The Provider endeavors to provide the Services with an availability of 95% on an annual average. Excluded from this are scheduled maintenance windows (which will be announced in advance where possible) and disruptions beyond the Provider's control (force majeure, third-party disruptions, internet outages).
The Provider reserves the right to further develop, modify, or supplement the Services at any time, provided this is reasonable for the Customer and the essential functions are not restricted.
The contract is formed upon the Customer's registration in the App and acceptance of these Terms. By registering, the Customer submits a binding offer to enter into a usage agreement, which the Provider accepts by activating the account.
The Customer is obligated to provide truthful and complete information during registration and to keep this information current throughout the contract term.
The Customer is responsible for maintaining the confidentiality of their login credentials and is liable for all activities conducted through their account. The Provider must be notified immediately in case of suspected unauthorized use.
If the Customer creates a workspace for multiple users (team usage), the creator is deemed the administrator and contractual partner. The administrator is responsible for ensuring compliance with these Terms by all workspace members. Details regarding team usage (roles, permissions, seat management) are determined by the respective subscription tier.
The following subscription tier is currently available:
Additional subscription tiers (e.g., Premium, Enterprise) with expanded features will be introduced at a later date. The Provider will inform users in advance about new subscription tiers and their terms.
All prices are exclusive of applicable statutory taxes (VAT, sales tax, or equivalent). The exact feature scope and usage limits (e.g., number of contacts, messages, AI requests) are described in the current service description on the website and in the App Store / Google Play Store.
The Provider may offer a free basic version or time-limited trial versions (free trial). Free versions are subject to limited features and/or usage limits. The Provider reserves the right to restrict or discontinue free versions at any time.
The Provider is entitled to change prices with 30 days' notice before the end of the current billing period. The Customer will be notified of price changes via email and/or in-app notification. If the Customer does not agree with the price change, they may cancel their subscription at the end of the current billing period.
Payment processing is handled through the respective platform:
Invoicing and payment processing are handled by the respective platform operator. The Provider does not process credit card or bank data directly.
Subscription fees are due in advance – monthly or annually, depending on the chosen billing period. The first payment is due upon subscription completion.
The subscription automatically renews for the selected billing period (month or year) unless cancelled before expiration (see Section 10).
In the event of late payment, the Provider is entitled to temporarily suspend access to the Services after a reminder. The obligation to pay subscription fees remains. Default interest shall be charged at the statutory rate.
Subscription fees already paid are generally non-refundable. Statutory withdrawal rights remain unaffected. Refunds through the Apple App Store or Google Play Store are subject to the respective platform policies.
The Provider grants the Customer, for the duration of the contract, a non-exclusive, non-transferable, non-sublicensable right to use the App and Services within the scope of the booked subscription.
All rights to the App, Services, underlying software, algorithms, designs, trademarks, and all related materials remain with the Provider. The Customer does not acquire any ownership rights to the software or other intellectual property of the Provider.
The Customer retains all rights to their data (contact data, messages, files, configurations) that they enter or import into the Services. The Customer grants the Provider the right to process this data to the extent necessary to provide the Services.
Content generated by the App's AI features (e.g., message templates, summaries, recommendations) is made available to the Customer for free use. The Provider makes no warranty regarding the accuracy, completeness, or appropriateness of AI-generated content. The Customer is responsible for reviewing and, if necessary, adapting content before use.
The Customer shall not:
The Customer is obligated to use the Services exclusively in compliance with applicable law. This applies in particular to:
Use of outreach features (email, WhatsApp, social media) is the sole responsibility of the Customer. The Customer is specifically responsible for ensuring that:
The Provider is not liable for legal violations by the Customer in the use of outreach features.
The Customer warrants that they are authorized to process the contact data they import. The Provider acts as a data processor within the meaning of Art. 28 GDPR in this regard (see Data Processing Agreement).
AI-powered contact enrichment uses publicly available business data. The Customer is responsible for the lawful use of enriched data, particularly with respect to data protection laws.
The Customer acknowledges that AI-generated content (message suggestions, summaries, recommendations) is machine-generated and may contain errors, inaccuracies, or inappropriate formulations. The Customer is obligated to review AI-generated content before use and adapt it as necessary. Ultimate responsibility for all messages sent and actions taken lies with the Customer.
Use of the Services is subject to a fair use policy. The Provider reserves the right to restrict or suspend access in cases of obviously abusive use (e.g., excessive API calls, mass messaging, automated access).
The App enables integration with third-party services (e.g., Gmail, Outlook, WhatsApp, Instagram, Facebook, LinkedIn). These integrations are subject to the respective third-party terms of service. The Provider is not liable for the availability, functionality, or changes to third-party services.
For connecting third-party accounts, the Customer grants the necessary access permissions (e.g., via OAuth). The Customer may revoke these permissions at any time in the respective account settings. Revocation may affect App functionality.
The Provider assumes no responsibility for:
The Provider processes the Customer's personal data in accordance with the Privacy Policy (available at www.leadrealizer.com/privacy) and applicable data protection laws, particularly the GDPR.
Where the Provider processes personal data on behalf of the Customer (particularly imported contact data), the parties shall conclude a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR.
The Provider implements appropriate technical and organizational measures to protect Customer data. Details are set out in the DPA and Privacy Policy.
The Customer may export their data at any time during the contract term. After contract termination, the Provider makes data available for export for a period of 30 days. Thereafter, Customer data is deleted unless statutory retention obligations apply.
The contract begins upon registration and runs for the chosen billing period (monthly or annually). It automatically renews for the same period unless terminated in a timely manner.
The Customer may cancel the subscription at any time effective at the end of the current billing period. Cancellation may be made:
The right to extraordinary termination for cause remains unaffected. Cause exists in particular when:
Upon effectiveness of termination, the Customer's usage rights end. The Customer may export their data within 30 days after contract termination (see Section 9.4). Fees already paid for the current billing period are non-refundable.
The Provider warrants the provision of Services according to the state of the art. 100% availability cannot be technically guaranteed.
The Provider makes no warranty regarding the accuracy, completeness, appropriateness, or legality of AI-generated content. AI features do not constitute legal, business, or any other professional advice. The Customer bears sole responsibility for the use of AI-generated content.
The Provider makes no guarantees or representations regarding business success, revenue, or lead quality achieved through use of the Services. Depictions of revenue figures, contact volumes, or deal closings in marketing materials and in the App (e.g., dashboard figures) are for illustrative purposes and do not constitute a guarantee of results.
The Provider is not liable for disruptions, data losses, or damages caused by third-party services (Apple, Google, communication platforms).
The Customer shall indemnify and hold the Provider harmless from all third-party claims arising from unlawful use of the Services by the Customer, including but not limited to violations of data protection laws, unfair competition laws, or the terms of service of integrated third-party platforms.
The Provider may designate certain features or the entire App as a beta version. Beta features are provided "as is" and "as available."
The following special conditions apply to beta features:
The Customer may submit feedback, improvement suggestions, and bug reports regarding beta features to the Provider. The Provider may use this feedback without restriction and free of charge for the further development of the Services, without any obligation to compensate the Customer. The Customer grants the Provider a worldwide, perpetual, irrevocable, non-exclusive, sublicensable license to use submitted feedback.
During the beta phase, the Services may be offered free of charge or at reduced prices. The Provider reserves the right to introduce regular pricing after the end of the beta phase. Users will be informed of this in a timely manner.
The Provider is entitled to modify these Terms with 30 days' notice, provided the modification is reasonable for the Customer in consideration of the Provider's interests. Modified Terms will be communicated to the Customer via email and/or in-app notification.
If the Customer does not object to the modified Terms within 30 days of receipt of the modification notice, the modified Terms are deemed accepted. If the Customer objects, the Provider may terminate the contractual relationship at the end of the current billing period. The Provider will inform the Customer in the modification notice of the right to object and the consequences of silence.
The Customer is obligated to comply with applicable export and sanctions regulations when using the Services. The Services may not be delivered to or used by countries or persons subject to sanctions imposed by the EU, the USA (OFAC), or other applicable jurisdictions.
To the extent the Customer is a California resident or business, the following additional provisions apply:
These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Cologne, Germany, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.
The European Commission provides an online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, as our Services are directed exclusively at business customers.
Amendments and supplements to these Terms require text form (email suffices) unless otherwise specified.
The Customer may assign rights and obligations under this contract to third parties only with the prior written consent of the Provider.
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the invalid provision.
These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between the parties regarding the use of the Services.
Leadrealizer Solutions GmbH
Industriestraße 170
50999 Cologne
Germany
Phone: +49 (0) 221 7726660
Email: office@leadrealizer.com
Last updated: March 2026
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